Quiver & Quill

Gennefer Snowfield’s recent blog post “There’s Too Many ‘Me, Me, Me’s in ‘Follow Me” spurred an impacting conversation on who we follow on Twitter and why. More than 30 people commented, and the discussion that started on her blog carried into many twitter conversations. Gennefer emphasized the importance of quality over quantity, complementing the relationship builders and disparaging “friend collectors and wannabe gurus.”

People who wear their friend count like a badge of honor are annoying, and there is no prize for attaining a target number of friends. However, I do not think the situation is so black and white.

I like adding “random,” people on twitter not to increase my friend count but to add to the diversity of my tweet stream. I often use twitter’s search tool to find keywords that suggest people I may want to follow. Recently, I’ve used these keywords and phrases:

• Salman Rushdie
• James Joyce
• CPM
• “Check this out”
• Brazil

I have found that people who uses these keywords are often people I enjoy following. And when I am wrong, I simply unfollow them.
When in doubt, I follow first and unsubscribe later. That method works well for me. Other methods I use are described here.

I have found that my experience of twitter is different with more friends and followers than it was with fewer friends and followers. If I ask a question now, not only do my friends respond—I also receive responses from unexpected people with completely different backgrounds and experiences.

I confess. I’m completely addicted to cool ideas, spectacular links, and fresh insight. Following 100s of people has deeply satisfied my information addiction.

I personally agree that it’s ideal to connect to a network of people whose insights you value. However, I have no problem with people arbitrarily “friending” folks to find those people.

A few weeks ago I posted my criteria for following people back on twitter.

Do check out Gennefer Snowfield’s blog post. The conversation there is spectacular.

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Mr. Tweet, the personal networking assistant for twitter, has all the twitterati talking. According to the website, “Mr. Tweet looks through your extended network to help you build effective relationships on Twitter.”

I used and enjoyed the service. Recently, I interviewed its founder, Steve Ming Yeow Ng, over email. Our discussion is below.

Have you actively marketed yourself? If so, how?
We are almost at 14,000 [followers] now, gaining at about 1000 a day. The amazing thing is that all our users came almost exclusively from word of mouth, as opposed to active marketing, or even PR. Even all of PR came from users who used us and love the service.

Who are 3 of your most memorable Twitter friends and what makes them memorable?
Haha, I keep close track of the conversations, and I have to say it is these 3:

1) Gary V - cause his personality is so amazingly outsized yet endearing at the same time.

2) Marta Strickland - cause she is smart and sassy, and generous with ideas

3) Acclimedia - cause she is very critical, w/o ever being negative. Very hard balance to achieve, but she does it

4) KrisColvin - I was blown away when I read her blog (as part of user research), because she shares so much of her valuable thought process in such detail. She is actually a classic case where I felt that the world would be a much more valuable place if more people could learn from her, as opposed to being obsessed with the same few people all the time. And that kind of granularity of connecting is what we will be gunning for soon

If I use Twitter Grader do I need Mr. Tweet?
We are a very different ball game. We do not offer a universal grading statistic, because we think that is very misleading. Influence is an attribute of the audience, not an attribute of the person. IE, it really is personalized. My kid is highly influential to me, but he is probably has zero influence on you. On a similar note, Werner Vogels cannot be compared to Scoble when you try to apply a universal ranking, but as the is probably the leading thought leader when it comes to Cloud Computing, his thoughts are immensely influential for technologists and backend engineers. Hence, influence depends much less on the person being graded, but who he is being graded for.

Can you share a few interesting stats with us (your growth, what features people use, stats that marketers may find compelling)?
Haha, we do not have many features, and we are not ready to publish some of the stats yet, although we will do so at some point.
That said, I can say one thing with confidence: People are not interested in subscribing to marketing messages, or celebrities/companies who follow random people. They are interested in personalities who value relationships.
I know this sounds like common knowledge, but both the stats and the user feedback back these up ->People are really a lot more interested in listening to people who are building relationships. There is a very strong reciprocal effect here.

What has been the most interesting part of launching Mr. Tweet?
Definitely the enthusiastic user feedback, and seeing the diversity of ways we add value. It is an amazing feeling.

A recent presentation from Mr. Tweet’s founder:

Discovery Is The New Cocaine - Going Beyond Engagement

View SlideShare presentation or Upload your own. (tags: discovery ux)

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I recently helped a new Twitter user write her bio.
It’s only a few words; however, the process gave rise to challenging questions.
For example, do people read a Twitter bio or do they just scan for keywords like: “mom,” “blogger,” “CEO,” “marketing,” “content,” etc.
If they read the bio, will the same process we use to write adwords copy apply, with the most important ideas first followed by a call to action?
And how do you teach style and attitude? Twitter bios can be short and punchy as well as polished and professional.
While it’s hard to make a generalization, I’m in favor of a keyword-rich, compelling bio with at least one useful link that reveals personality.

Here are 21 things to consider when enhancing your twitter bio.
If you’re happy with yours, this can serve as a checklist.

1. Add a quote.
2. Add a question people should ask you.
3. Add something you are looking for.
4. Add something you can offer.
5. Add your mantra.
6. Add an article that rocks your world.
7. Add a sentence that describes who you are.
8. Add a sentence that describes what you want to do on Twitter.
9. Add descriptive tags, see StumbleUpon for ideas
10. Add a link to people’s replies to you. @Pistachio does this
11. Add your Linkedin account
12. Add your Delicious account
13. Add a link to FriendFeed
14. Add a link to your favorite Flickr photos
15. Add a link to your playlist (blip.fm, last.fm, etc.)
16. Add a link to a YouTube video of you, or that you enjoy watching
17. Add a link another blog, or website you are a part of
18. Cut your bio to 50% its current length
19. Put the most important terms first
20. Decide on your emphasis. If your bio was only one word (and not your name), which word would it be and why?
21.  If you’ve written in a complete sentence, try writing in short, punchy phrases. If you’ve written in short punchy phrases, try writing in complete sentences. Use what works.

BTW, here is my Twitter profile:

Name: Zach Braiker
Location: Cambridge, MA
Web: http://www.quiverandquill.com
Bio: “to understand one life you must swallow the world.” I run refine+focus: a marketing agency working w/ brands, media and VCs. http://tinyurl.com/63mrn

For related resources see:

Twitter Best Practices So Far, by David Lee King

How to Write a Short Bio on Yourself, by Pete Kistler

William K. Zinzser, author of On Writing Well, offers helpful advice: “My four principles are: Clarity, Simplicity, Brevity and Humanity. If you keep those four principles in mind, there’s almost nothing you can’t do.”

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Before working in marketing, I spent a lot of time in theater, particularly improv theater.
One of the first thing you learn in improv is an exercise called “yes and.”
This simple exercise has profound implications on social media.
It provides an instructional lesson for how to contribute to a conversation online and how to ad value.

Here’s an example:

Playing the “Yes, And?” Improv Game — powered by eHow.com

If you get it, add to it!

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The recent Mortin issue underscored how powerful mommy bloggers are in influencing opinion. On twitter, blogger, and social networking profiles I have observed a tremendous outpouring of mom pride and affinity. In exploring this further, I came across MomForce  — a new service that connects employers and marketers to the mom experts for hire—they promise to help you “reach mom..with moms.”

I interviewed Jessica Smith, its founder, recently and have posted our discussion below:

Who should use MomForce.com?

Moms, Dads, anyone that has an authentic understanding of moms and who has marketing experience.  Companies that are targeting moms and want to successfully introduce their brand and establish brand loyalty in the “mom community”.

As a marketing agency, how can I use MomForce to communicate with mom’s in social networks?

MomForce.com gives agencies, start-ups, and large corporations the ability to bring an authentic voice to the social networks by hiring a social media and marketing savvy mom on either a project or long term basis. By doing this, you take away the megaphone of traditional marketing, the talking at a community and instead give them the ability to listen and to share…thus becoming a conversation.!

How are you marketing MomForce?

I’m marketing MomForce.com through word of mouth marketing, my 15 Days Series on my personal blog, JessicaKnows.com and through Twitter, LinkedIn, and Facebook.

What do you wish more employers knew about MomForce?

That it is designed specifically for hiring social media and marketing savvy moms (and dads) to complement their existing marketing and PR efforts while allowing for little to no overhead and flexibility around the logistics of making it a win-win situation for both the company and the mom.

What is your background—how did you get involved in MomForce?

I have a BA Communications and 8 years in marketing, business development, and recruiting.  I was hired as Chief Mom Officer for Wishpot.com this past summer and quickly realized that there are so many moms that can add value through their authentic voice and understanding of how social media is changing the way moms access and share information.  I shared my vision of promoting this concept with Care.com’s Sheila Marcelo and together we hatched MomForce.com with the talented Care.com team.

Learn more about Jessica on her blog here and her LinkedIn profile here.

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You may know what words your customers use to search for your products in Google…
but do you know what words your potential customers are using online?

Soon enough, marketers will identify prospects by phrases that indicate their intention to buy.
And once they have identified a potential customer on this basis, they’ll get their attention.
By following them on twitter.
If you’re on twitter asking for advice on what Christmas gift to buy, for example, expect a herd of marketers to start following…
And if you’re a marketer, what phrases will you follow?
Enter it here to see who you’ll find.

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I recently interviewed Richard Shaffer, owner of Israeli Wine Direct. Tom Wark, wine expert and blogger, called Israeli Wine Direct “the kind of on-line wine store that should attract at least a glance, if not an order, from all those wine lovers that fancy themselves wine explorers and who revel in the diversity of what different places and people can do with the grape.”

Richard exemplifies a social media entrepreneur.  When he first began Israeli Wine Direct, he used his blog as a way to interview and gain access to Israeli wine experts. And once the business was established, social media has opened doors to new audiences.

His approach to marketing is personal. Wine lovers across America, including Guy Kawasaki, invite him into their home to pour Israeli wine for friends and families. Speak to Richard for 30 seconds and you’ll understand why he gets invited. His passion for wine is contagious, and he shares it on his company blog, Twitter, Friendfeed, YouTube and Facebook.

As his business becomes even more successful, I look forward to seeing how Richard’s enthusiasm will translate into creating a company culture with an even greater impact.

Check out our discussion below.

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What does the phrase “social media community” actually mean?

There are thousands of communities on many different platforms within social media, yet the single phrase persists.

Being apart of the social media community means several things to me:

Listening. To what your customers are saying about you and to see if your brand promise matches the brand experience.
Responding. There’s what you say and where you are saying it: whether it’s in a social media press release, your corporate blog, your Facebook page or bloggers’ comments.
Showing up. Attending events,  being visible in search with a social media footprint and paying attention.
Giving back. As Guy Kawasaki mentions, an important part of the social media community is helping others who cannot help you.

I recently asked my community on Twitter whether using Twitter is synonymous to being apart of the social media community. Here’s what they offered:

Robert Scoble wrote: “Do you say you are part of the telephone community cause you use a phone? So, why do that with social media? I’m just a human, not a SM’er.”

He raises an interesting point—just because someone uses a technology does not necessarily make them a part of a community. However, if the telephone were used only by 1/3 of 1% of the US population (like Twitter) and those who used it shared similar political and social ideas, and they often met up and celebrated the way they were using the telephone, I would call them a part of a community. Would you?

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I was struck by Brian Solis’ Flickr photo that captures Obama winning the election. It is a photo of the TV, not a photo of the actual candidate. Nevertheless, it captures a moment. And not too long ago I thought of a ‘moment’ as being what people share with one another in person. Last night people on Twitter shared the election moment with one another; as if we were together in the same room feeling the same sense of tension and relief, experiencing the same catharsis.

Check out ZeFrank’s blog capturing the moments of the election.
His readers not only comment with their words, but with links to YouTube videos, Facebook entries.

Their comments are a colorful tribute to that night. Here are few examples:

1. “When they announced it, I heard firecrackers go off in my neighborhood. We poured champagne and toasted.
I stepped outside and heard a neighbor across the street go “Woooo!” “Woooo-hooo!” I called back. More firecrackers followed.”

2. “I was in Grant Park.
It was the nicest, politest, funnest rock concert EVER.
When CNN called it, we collectively lost our heads. 10PM. TEN. PM. After the nightmare of Bush v. Gore, to have it called so early, so decisively…
We were all crying.”

3. “My 12 year-old son and I were watching the electoral numbers break for Obama, when the door bell rang suddenly and repeatedly. I answered only to be greeted by a group neighborhood kids holding Obama signs that they’d swiped from other neighbor’s yards. They were cheering “O-BA-MA” like a band of political trick or treaters. My son immediately darted out to celebrate with them without even asking permission—it was wonderful.”

Where did you share your moment?

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(The meaning of follow, by dhammza on Flickr)

When people follow you on Twitter how do you decide whether to follow them back?

Here are criteria I use:

• Your last three tweets made me laugh or think.
• I already know you, and/or read your blog.
• The link in your bio points somewhere interesting - not to a place I have to login to see
• I like your wallpaper, photo or your icon.
• You have sent me an @ reply with something interesting
• Following / follower ratio (no spammers thank you)
• Your bio is appealing
• Because I suddenly feel like it and will decide later if there’s a fit

I asked a few friends on Twitter the same question:

@bmanley:  For me, if they seem “techy” and don’t look “spamy”, I’ll follow.
@msjen:  I read their tweets if I don’t know them. If they are a good writer, funny & not shilling a product or service then I follow
@thehotiron:  I usually go ahead and follow, then see what I am following!
@JayNeely: @quiverandquill 1) Do I know them? 2) Do their tweets show we share interests? 3) Are they over-following? 4) Are they tweeting too much?
@BryanPerson: Check out that person’s profile/tweets and look for points in common: living area, tweet topics, profession, industry, etc.

How do you decide?

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There are hundreds of tools for Twitter. There are my personal favorite.

Twellow

Find Twitter friends based on their interests. While it’s not comprehensive, it’s a great start.

Qwitter: Catching Twitter Quitters

Qwitter sends you an email when someone stops following you. Their website is brilliant because it shows exactly what they do.

Tweetstats

Simple stats for Twitter users

Deontee’s blog post: 47 top Twitter services

If you like comprehensive guides, you’ll love this list of Twitter tools.

Check out Brian Solis’ post for more Twitter tools.

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Social media creates both collaboration and exclusivity.

Collaboration with tools like tags, wikis, forums and comments.

And exclusivity with limited invites to new services and the attention we pay to those with great stats, and friends & followers.

Does collaboration and exclusivity apply differently to businesses online than to people?

I recently came across OGILVY’s profile on Twitter which prompted this question.

Ogilvy is one of the world’s most influential advertising and communication agencies, positioning themselves as 360 degree brand stewards.
I am surprised that more than 500 people follow them on Twitter, and they are following no one in return.

I am sure there are pros and cons to this.

On the pro side, they have a good amount of followers and the fact that they follow none of them may make them come across as exclusive (a core brand characteristic?).
They also don’t need to concern themselves with offending someone they don’t follow since they follow no one.

On the con side, their exclusive positioning may prevent them from meaningful collaborative opportunities—and may make people on Twitter perceive them negatively.

So, Ogilvy UK—what was your thought behind not following anyone?

I would ask you directly, but since you’re not following me, I can’t DM you.

If the subject of online exclusivity interests you, check out: A Small World &  RUE LA LA.

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Should a brand build a single twitter account or ask each of its employees to build their own affiliated twitter accounts? It depends on the brand and why they are on twitter.

I will follow an employee’s affiliated twitter account if they have personality, or if they offer unique insight or access. Their actions do reflect on their company and impact my perceptions of it. In some situations, I have no interest in following an individual’s account. Take the online deal site Woot for example. I don’t care what their product manager had for lunch, I just want a good deal now.

I like Perkett PR’s approach to twitter. Their brand’s account features the picture of everyone who contributes to it. Each one also has individual accounts.

There are other more complicated considerations involved in creating employee-affiliated twitter accounts. Who owns the account? What happens to the goodwill and equity the employee created for your brand when she leaves the company?

In an ideal world, a brand would carefully select, train and celebrate its twitter brand evangelists. While their training would cover a code of conduct and key speaking points, it would also empower twitter brand evangelists to express their unique personality and willingness to help.

Until a brand can be sure that every person tweeting on its behalf exemplifies these qualities, I would stick with a single brand account.

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I reviewed 10 brands using Twitter and found most of them are using the service to publish alerts and special deals. Occasionally, they will infuse their personality into their tweet stream but with much less frequency than imagined. I continue to read how brands and their agencies invest in influencer models to determine who is important. I think there is an even greater opportunity to focus on the content that these brands are sharing on Twitter. Now that a brand has a forum in which to talk, what will it say?

An influential blog post recently suggested that brands should skip blogging in order to microblog. I think that’s a bad suggestion for many reasons. Having a blog provides a brand with context inside of social media. Whereas a microblog provides the opportunity to share short thoughts, what happens if a potential customer is interested in exploring those ideas in more depth? Should they click on a corporate website? No. They should be able to visit the brand’s blog, a place where ideas are shared between brand and customer and the conversation that began on social media can continue.

I was surprised by the lack of brands whose Twitter bio linked to a blog or a personalized landing page. For the most part, the Twitter bios linked directly to the brand’s homepage such as with JetBlue. This is a huge, missed opportunity. At the very least, a brand can create a custom headline: “Welcome twitter friend,” as my friend Steve has done with his blog. In the best-case scenario, the brand can celebrate its Twitter fans on a custom-landing page, flex some blog bling, like its Twitter Grader rank report or a Tweet Cloud.

When a brand’s bio sends someone from a Twitter account to their homepage it’s the equivalent of having a quiet, personal conversation with someone at a restaurant and walking into their house to have them yell at you. Dear Brand, don’t yell at me.

Carolina Fowler contributed to this research.

If you would like to download the study, please click here.

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This conversation on Twitter is a good illustration of how social media marketing involves earning and directing attention rather than just buying your way in with an advertising buy.

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Last year at SXSW there were Meebo online chat rooms in which people who attended panels discussed them in real time. Some panelist had their laptops open on stage and were following along with audience comments in the Meebo online chat rooms. It created an intriguing dynamic between the panelist, the audience questions and the dialogue happening within the Meebo online chat rooms.  Watching Current TV’s Hack the Debate III reminded me of this SXSW experience. If you didn’t catch Hack the Debate, it’s a mashup between Current TV live streaming the presidential debate and Twitter running comments at the same time the debate is being shown. Very good example of collaborative media.

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Clive Thompson, ­ NYTimes, suggests that Twitter is a return to the small town:

This is the ultimate effect of the new awareness: It brings back the dynamics of small-town life, where everybody knows your business.

I don’t agree.

Many of my friends who grew up in these gossipy small towns didn’t have a choice of where they could live. And as soon as they had an opportunity to, they moved away. Twitter is different in the sense that the “small town” in which you live is a small town you create.

In small towns the “juicy” information that tends to surface is usually one that their residents had no intention of sharing. There’s a choice in Twitter about what information is shared, and as a result, more control over how you shape people’s perceptions of you.

I recently met a few people who were hyper-vigilant about their personal brand, trying to control what people were tweeting about them and filtering pictures that showed them in social situations drinking, smoking, etc. Perhaps the small town analogy is a better fit here in the sense that you know your social activities always have the potential to be broadcast to people you would rather not know about them.

I prefer cities.

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